Emergency Call Out

We aim to respond to your request for a call out within 4 hours, providing you with cover for 24 hours a day / 365 days a year. When this happens outside normal working hours, our engineer will contact your nominated keyholder to provide access. We make sure that our engineers carry common spare parts so that we can fix your system in one visit, and we follow this through by checking our vans periodically.

As with preventative maintenance, our engineer will give you a written report of any work carried out, including parts replaced and testing and re-setting, and explain any further action required.